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Getting started

Anti-Virus Setup

Find Windows security settings and identify a blocked file or connection.

3 min readSetup guide
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Before changing a setting

Use the requirements for your exact product and current loader build. Keep your Windows recovery information available before making firmware changes.

01Check Protection history

  1. Open Windows Security, then Virus & threat protection.
  2. Open Protection history and locate the event matching your loader. Note the affected file, detection name and time.
  3. Send those details to support if you are unsure whether the file is the correct build.

02Find the relevant controls

  1. Virus & threat protection → Manage settings contains real-time protection controls.
  2. Firewall & network protection lists the active network profiles. Check which connection is blocked before making a change.
  3. Device security → Core isolation details contains device protection settings. Follow only confirmed product-specific requirements.

03Check firmware information

  1. Press Windows + R, enter msinfo32, then read BIOS Mode and Secure Boot State.
  2. Check the product requirements before entering firmware setup. Keep your recovery key available; motherboard menus vary.

04After troubleshooting

  1. Restore temporary security changes when setup is complete.
  2. If the loader is still blocked, open a support ticket with the exact message instead of trying unrelated configuration changes.
Product status ↗Get support ↗